The cons: Some issues with delivery and longevity concerns for the less expensive options. Thanks Mike and havertys! Made in Vietnam. UPDATE: Jenny from Havertys customer service made the extra effort to have our salesperson call us back. She was so unprofessional she was laughing on the phone. I have been the one to call them even thought they said they would call me back. As planned we went on Saturday for pickup. In some locations every other Saturday you are required to work eleven hours. They have all faded. Screw you, Haverty's. Several are located in your area. Next stop is the Better Business Bureau. It was very easy to follow their online delivery status progress. Called "Top Drawer" cust service, arranged for replacement. Haverty's at Towson Markeplace out of business???? We are still waiting for the materials as of 3/8/17. No hassle shopping. We cannot have people over because the sofa looks like it is 20 years old. To my surprise, the driver bypassed my house and went to the last stop and did not deliver my furniture. Yay! It seemed like they didn't know what they were doing. Then she proceeded to tell me about their current free delivery promo, so I was also able to receive a credit for that. I think that will be my first and last purchase from Havertys. They never ordered the furniture because it was not paid for in full. These are just some examples of the quality of this place. For more information about reviews on ConsumerAffairs.com please visit our I would recommend Haverty's based on my experience. Also quality seems very mediocre. Can you share a success story using havertys furniture? No one has reviewed the pictures and 2. Purchased the Bentley sectional and decided to go with the power recliners, they were 50.00 more than the regular recliner, so we thought ok an extra 100.00, we will try the power recliners. We refused it and had them take the other one back. Our sectional is really comfortable and has lasted. My Husband and I canceled the entire order. They screwed up two orders and both times the bed did not come and we ended up sleeping on the floor for days. I am amazed they even tried to please you after the first 2 or 3 tries. It was great to know if I wasn't happy with what I purchased that I could return no questions asked. Free Design Services. Overpriced and still comes from China. you were told wrong unfortunately by whoever you dealt with, but there are organizations that will pick up your old furniture for free. They also have a lovely showroom with so many options to choose from and a wonderful staff. )has a very snotty attitude, not knowledgable, and lacks integrity. Their furniture is beautiful but the quality, in my experience, isn't worth the headache at all. We just bought a house in Raleigh and needed some extra pieces of furniture. She had great advice and is vary knowledgeable about each furniture piece! The other furniture was a special order and would be delivered later. Be warned!! She really went above and beyond for us. People are too quick to try to get free replacement when it's not the company's fault but rather LIFE happening. The driver actually showed us, took pics and within 5 minutes of their departure Customer service had called to resolve the issue. The furniture has a 1 year manufacture warranty, you shouldn't pay out of pocket for any repairs if it's been in your home for a year. I went to all the local stores more than once. Sonia helped us find everything we needed and got us the best prices available. No means NO! Excuses waiting to hear back from warehouse and manufacture. Thanks for the headaches. I really do not know what to do with this sofa. This review is strictly for the customer service at Haverty's - and for Grace who works there in-particular. Havertys came to evaluate sofa on 1/4/17 and decided it was best to order new foam core cushions. Don't go. This is one of the best times to be an online furniture and home decor shopper. The day of the delivery I was called by the delivery guy stating he was outside of my house (the old address) so I was upset. Review #515744 is a subjective opinion of poster. We were looking for a white couch with the removable slip cover. To Whom it may concern at Haverty's furniture, The sofa wasn't covered completely they put it together in our home and left, we enjoyed our sofa for a few months and decided to move pieces around and realized that it was not covered in four(4) places. Highly recommend! (It also helps that the freight elevator is very accessible from my unit.) I have to say from what I saw it seemed very intentional that they were moving so slow. I called Havertys and spoke with the manager and he told me he would make some calls and call me back in a few minutes. I called the resolution center and spoke with a Chelsea and she told me it wasn't covered, there is multiple stains of grease that was done during a birthday party just a week before. We chose a bed we loved and were "upsold" to a power foundation.

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