This time may vary due to the request by each particular show. To reserve your Executive Suite or for more information, please call 904-630-3900 or email The Guest Services staff will assist you with questions, wheelchair escorts, Assisted Listening Devices and Lost and Found inquiries during events. A: Please see Veterans Memorial Arena Rules & Regulations here. Lost and Found items may be picked up from the Facility Security department, Monday through Friday 9a to 4p. Alcohol sales end at the start of the last period of play for Basketball and Hockey. The child will receive a wristband with information a Guest Attendant will use to reunite the child/parent should the child become separated from your party. Each figure kneels on a platform supported by a 30’ steel reinforced pole and the seated figures measure 6’. For specific questions regarding the ticket age requirement for a show, please call 503.797.9619. Poles, sticks, or any apparatus to display signs are prohibited, and there may not be any items attached to the sign. If an emergency call is received, an Event Staff member will be dispatched to that seat with the message. The Jacksonville Sports Hall of Fame, located in the Main Entrance lobby, will serve as home to three testaments of Jacksonville’s rich athletic history. For more information, please call Alex Alston at (904) 630-4055 or send e-mail to • Activity or item that could disrupt or interfere with performances or other activities including, but not limited to, air horns or laser pointers Baby food and baby formula is permitted when accompanied with the baby. Looking for an ATM? If we do not have all of the ticket information (i.e., row and seat information only), we will not be able to locate you. If a child has their ticket in a pocket, it helps in reuniting them more quickly. SUITE 150 After most events, guests will find taxi cabs available on the corner of Duval St. and A. Philip Randolph Blvd. The Box Office is also open during events. All restrooms include diaper-changing tables and are ADA accessible. The figures are positioned at key points around the plaza within sight of each other. ARENA POLICIES BAGS. Signs must not be commercial in nature or utilize wood, metal or other types of objects for support. VyStar Veterans Memorial Arena (March 14, 2019 – present) Events. Please refer to the concourse maps for exact locations. If you or someone in your party need specific accommodation, please email to discuss the need with our Guest Experience staff in advance of your arrival. If you leave your ticket information with your friend, spouse, babysitter, etc. Arena Club Members receive the first right to purchase tickets for all public events at the Arena. Q: What size bag can I bring into the arena? After each event, all items collected will be taken to the Main Security Office. The Fallen Officers Memorial Wall originated as a Boy Scout of America Eagle Project. Pets are not allowed on Rose Quarter property. Single pouch drawstring bags within the NBA size limit are permitted. The Fallen Officers Memorial Wall is located on the plaza of VyStar Veterans Memorial Arena. Copyright ©2020, VyStar Veterans Memorial Arena. Tours are currently unavailable. If you lose something during an event, stop by one of our information booths and fill out a Lost & Found form. Quite often, adults can be separated from their party just as easily as children, so it is best for everyone to carry their own ticket. A: Jacksonville Veterans Memorial Arena, TIAA Bank Field and the Baseball Grounds of Jacksonville share 6,604 on-site parking spaces, plus 100 handicap spaces. Doors to the Spokane Arena typically open one hour before show time. If the event is in the Memorial Coliseum, the Memorial Coliseum Box Office will open 2-3 hours prior to the event. If contraband is detected, the guest will be asked to dispose of such item(s) prior to entering the building. Any person who refuses to comply with the policy, after the appropriate warning, shall be subject to ejection from the facility. Catering is provided by Savor…Jacksonville. Guests should be aware that it is illegal to drink alcohol outside the arena except in designated beer gardens. For more information please call Lindsey Tucker, Catering Sales Manager at 904-854-0894. Outside the Moda Center and Veterans’ Memorial Coliseum, signs may not be temporarily or permanently affixed to, or displayed on, any Rose Quarter structure, including through electronic or projected means. For more information, please contact the Sales and Marketing Office at 904-630-3900 or email Event parking staff and traffic police will control this drop-off area and direct buses to the designated parking area. For more information please call (904) 630-3900. Parking prices vary by event. Weapons (including guns and knives of any size). • Those who witness other guests violating Rose Quarter policies should report offenders to the nearest Rose Quarter staff member. If you have any questions or concerns regarding an alcohol issue, please contact Guest Services or Security. Laser pointers are strictly prohibited. Flowers and gifts for the artists are collected at the doors or at the information booths. Guests are asked to register their child at one of the information booths. Selling tickets to other people is strictly prohibited on Rose Quarter property. Buses can drop off passengers at the VyStar Veterans Memorial Arena on the north side of the building on Duval Street. A central device will control and order the changing of the lights in the figures. A valid driver’s license or major credit card will be requested as a deposit for the equipment. Each figure is lit from the inside by a kinetic LED light which is programmed to regularly change color. ATMs are conveniently located throughout the Arena. Signs no larger than a standard piece of poster board (2’ x 3’) are allowed providing they are in good taste, as deemed by Arena management. The first artist to hold a concert in the Arena was Elton John in November 2003. Limited amounts of private function areas located throughout the Arena are available to serve groups of various sizes. ID Bracelets are complimentary and are available at any Guest Services Information Booth. • Individuals who appear intoxicated Violators of the law are subject to arrest and prosecution by the Portland Police Department. You consent to our cookies if you continue to use our website. (section, row and seat), they can call 503.797.9712 and we will attempt to locate you based on this information. The Rose Quarter prohibits guests from bringing in outside food & beverage (including but not limited to outside alcohol, soda & water). Lost children will be taken to the nearest Guest Services Center. These regulations are applicable in parking lots owned and/or leased by the City of Jacksonville and managed by ASM Global - Jacksonville. Other amenities include VIP parking, personal concierge service, in-suite catering and access to exclusive bar and dining areas. Each guest is permitted to bring in one empty non-glass water bottle that is less than 32 ounces. There will be no paging of guests on the scoreboard, message boards, or public address system. Arena concessions are operated by Savor…Jacksonville and are located throughout the Arena on all four levels. Only trained guide dogs and service animals assisting guests are welcome at the Rose Quarter. Events with a General Admission Floor do not have any chairs located on the floor, and the tickets are for Standing Room only. Guests wishing to make a comment or suggestion about the Arena, an employee, or an event are encouraged to stop by the nearest Guest Services Center and complete a Guest Comment Card. Calendars for upcoming events, franchise schedules and general information regarding Portland are also available. These items must be worn at all times in the Arena. On events where there are General Admission Bowl tickets available, the seats in the bowl are available on a first-come, first-served basis. Alcohol is served at most events in the Rose Quarter. Purses, diaper bags and other small personal bags are allowed, but will be inspected at all entrances. Guest Information Booths are located on the 100 Level at the Moda Centers North entrance near Entry A-7, and South entrance near Entry A-24. For booking function spaces, please contact the Arena Sales and Marketing office at (904) 630-3900. Guests can stop by this Center before an event to register their seat number in case of an emergency call. Noisemakers of any kind such as whistles, foghorns/airhorns and plastic horns such as vuvuzelas and didgeridoos. © 2018 | All rights reserved. Q: What is the age requirement for children’s tickets? Please refer to the Know Before You Go information or contact the Box Office at (503) 797-9619. Accessibility Information for the Rose Quarter can be found by clicking here. Cookie Settings The website uses "cookies", which are elements of data that a website can send … The permitted use of cameras varies by event and is at the discretion of the promoter/producer. Smoking and vaping is prohibited inside of the Rose Quarter facilities. Alternatively, you may call the Arena at (904) 630-3900 or send us an email at Q: Where is the Icemen customer service table located? Guests or employees who are not willing to comply with search procedures prior to entering the facilities may return their tickets immediately to the Box Office for a refund. Bag Policy and Full Search A Full search consists of the following: the guest being asked to open any coat, bag or container and also being physically patted down or screened with a metal detector. Please reach out to for future availability beginning in summer 2019. Items not claimed after 60 days will be donated to local charities or otherwise disposed of at VyStar Veterans Memorial Arena management’s sole discretion. Exceptions are only made in the case of medical situations and emergencies. Items intended interfere with the ability of the eye to perceive depth or distance (such as pin wheels or umbrellas). Arena doors open at 4:30pm for Trail Blazers games played on Sunday. Additionally, 10 Family Restrooms are available for use. This area is located directly across from the northeast corner of the Arena at the corner of Duval Street and A. Philip Randolph Blvd.

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