It has also been fantastic to see so many messages of support for the bin crews while they have continued to collect residents’ refuse and recycling. Every contribution will help us continue to produce local journalism that makes a measurable difference to our community. To send a link to this page you must be logged in. Please confirm you have your own brown bin collection (not a communal brown bin for food waste only). Stevenage out to avoid cup upset after draw for the FA Cup first round proper, Hertfordshire police officer sacked after ‘unnecessary, disproportionate and unacceptable’ Hatfield arrest, Stevenage man charged with carrying a knife in Peterborough, Fan column: Still signs of promise as Stevenage bring in plenty of new faces in busy transfer window, New ultrasound scanner at Stevenage’s Lister Hospital could prevent premature births. Our industry faces testing times, which is why we're asking for your support. The services were temporarily suspended on March 30 as a result of staffing shortages due to the coronavirus pandemic – and the need to prioritise collection of recycling and refuse collections. “By suspending collection of food waste and garden waste, this means we can prioritise the collection of refuse and recycling and hope that changes made will help us to maintain a sustainable level of service during staff shortages. North Herts District Council has issued an apology to residents for the ongoing problems with brown bin and food caddy collection in the district. Only waste contained within your refuse bin will be collected (no side waste will be taken). “Please wherever possible use our missed bin form on our website and we would ask you please do not report a missed bin more than once. To send a link to this page you must be logged in. Cllr Elizabeth Dennis-Harburg said: “I would like to thank residents for their understanding during this period of suspended services. Please confirm you have your own brown bin collection (not a communal brown bin for food waste only). We do appreciate that this is a paid for service, and once we know the full extent of the disruption, a further communication will be sent to garden waste subscribers.”. Only waste contained within your refuse bin will be collected (no side waste will be taken). Food waste is collected separately Each home has a 23L brown kerbside caddy for food waste. Every contribution will help us continue to produce local journalism that makes a measurable difference to our community. Brown bins are currently out of stock. Recycling bank sites in Stevenage Stevenage Household Waste Recycling Centre: “We know it is extremely frustrating for residents if they can’t get through to us on the phone lines. Stevenage out to avoid cup upset after draw for the FA Cup first round proper, Hertfordshire police officer sacked after ‘unnecessary, disproportionate and unacceptable’ Hatfield arrest, Stevenage man charged with carrying a knife in Peterborough, Fan column: Still signs of promise as Stevenage bring in plenty of new faces in busy transfer window, New ultrasound scanner at Stevenage’s Lister Hospital could prevent premature births. If you value what this story gives you, please consider supporting the Comet. Our industry faces testing times, which is why we're asking for your support. Click the link in the orange box above for details. “Teams across the council and at Urbaser are working extremely hard to identify and solve the issues. In particular we understand that identifying items which are appropriate to go in the brown bin can be a challenge. Click the link in the orange box above for details. We regularly collect refuse and recycling from houses and flats. Every contribution will help us continue to produce local journalism that makes a measurable difference to our community. “Thank you for your continued patience and understanding and sincere apologies again for the inconvenience.”. Cllr Elizabeth Dennis-Harburg, NHDC’s executive member for recycling and waste management, added: “We sincerely apologise for these changes and would have liked to have given more notice, but we have been forced to move very quickly so that we can prioritise collection of refuse and recycling. Including A-Z guide of recycling, brown bin information and clinical waste Flats and Communal Recycling. Tick the box to confirm that you have read and understood the terms and conditions of the North Hertfordshire District Council garden waste collection service. Stevenage out to avoid cup upset after draw for the FA Cup first round proper, Hertfordshire police officer sacked after ‘unnecessary, disproportionate and unacceptable’ Hatfield arrest, Stevenage man charged with carrying a knife in Peterborough, Fan column: Still signs of promise as Stevenage bring in plenty of new faces in busy transfer window, New ultrasound scanner at Stevenage’s Lister Hospital could prevent premature births. Bins and boxes kept on pavements can impact negatively upon the local environment, pose an obstruction and be a potential fire risk. Enforcement action may be taken against you if you keep your bins and boxes on the pavement. Brown Bin Guide to contamination We appreciate that sometimes the kerbside recycling collection can be confusing. Put your bins or boxes on your property boundary by 7am on the day of your collection but not before 7pm the night before. “The key outstanding issue which we are trying to resolve is around the accuracy of the data we hold on residents who have signed up to the garden waste service. PUBLISHED: 10:35 01 May 2020 | UPDATED: 10:35 01 May 2020, Food and garden waste collection will recommence on May 11. Includes A-Z guide of what can be placed in each bin Recycling Centres. In particular we understand that identifying items which are appropriate to go in the brown bin can be a challenge. If you value what this story gives you, please consider supporting the Comet. Your black refuse bin is collected every other week. This is some advice to help you identify items which should not be place in your brown bin. From Monday, May 11 residents should place their food caddies out for collection on their usual collection day. “Also, a reminder that we are only collecting brown bins from residents who have signed up and paid for the garden waste service. Our industry faces testing times, which is why we're asking for your support. Garden waste can be home composted or stored temporarily in gardens, while all food waste should now be placed in purple refuse bins. PUBLISHED: 18:01 26 March 2020 | UPDATED: 18:02 26 March 2020, NHDC has announced the suspension of two of its bin collection services Picture: NHDC. Brown Bin Guide to contamination We appreciate that sometimes the kerbside recycling collection can be confusing. Most said they have not had their bins collected since the new contract with waste management firm Urbaser was rolled out on May 14. PUBLISHED: 12:03 25 May 2018 | UPDATED: 12:11 25 May 2018, Some garden waste bins have not been collected for three weeks, despite North Herts residents now paying £40 annually for the service. This newspaper has been a central part of community life for many years. “We will continue to keep our website and social media channels updated with the latest service information. Picture: NHDC. A further communication will be sent to all garden waste subscribers once a decision has been made on any measures such as extending the current subscription period. This is some advice to help you identify items which should not be place in your brown bin. “We have also had some issues with vehicle breakdowns, however, new vehicles are now starting to arrive. Councillor Michael Weeks – who is the district council’s executive member for waste and recycling – said: “Firstly, I would like to unreservedly apologise to North Hertfordshire residents for the issues that have occurred at the start of our new waste and recycling contract with Urbaser. “As a result, our phone lines have been extremely busy which we know is very frustrating for residents. This is some advice to help you identify items which should not be place in your brown bin. To help us improve GOV.UK, we’d like to know more about your visit today. Should there be an unplanned service disruption, such as wintry weather, we will advise residents via: Free meals for school children during half term, Find out which day your refuse and recycling will be collected, Request Waste and Recycling Bins or Containers. Picture: Danny Loo, ©2018 Danny Loo Photography - all rights reserved. What to do if there was a problem with your bin collection Waste and Recycling for houses. It may take a little while for things to get back to normal, so we thank you for your continued patience.”. This newspaper has been a central part of community life for many years. This newspaper has been a central part of community life for many years. From Monday, May 11 residents should place their food caddies out for collection on their usual collection day. Brown Bin Guide to contamination We appreciate that sometimes the kerbside recycling collection can be confusing. Scroll down until you find your street and your collection day. “We have also had to take the difficult decision to suspend our paid garden waste collection service from March 30. Contact your council directly if you live in Scotland, or Northern Ireland. You can still sign up by going to www.north-herts.gov.uk/gardenwaste. “Unfortunately we have experienced a number of operational issues, which has resulted in some residents either receiving their new food waste caddy late, or having their food and/or brown bin collections missed. Collections are dependent on each block. Collections. “We know these unprecedented actions will be disappointing, but ask residents to please work with us in these difficult times. Tick the box to confirm that you have read and understood the terms and conditions of the North Hertfordshire District Council garden waste collection service. Scores of residents from across North Herts – who have paid £40 for garden waste collection or £35 discounted earlybird fee, as part of a cost cutting measure at NHDC – have told this newspaper of their bin woes in the past week. Share Email this article to a friend For residents who live in flat blocks, refuse is collected weekly and recycling is collected fortnightly.

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