"The member of staff in question is not guest facing and we have worked quickly to determine any further potential contact risk. Bring your own swimwear and resort guests should bring towels, robe and flip flops from your room. Please check before travelling which resort facilities are open. Yes, however you are only able to do so if you authorise a card at check-in. In line with our Covid-secure plan and government restrictions, some parts of the spa may be closed for your visit. If your event is coming up soon, please get in touch with our reservations team in the first instance. Who do i contact to make a wedding enquiry? Can we have lunch in Brasserie on the Bay? "Our priority is the wellbeing of the staff member concerned, as well as the health and safety of all of our guests and employees. A female therapist will deliver your treatment. Can we hold meetings at St Michaels Resort? St Michaels reopens with luxury spa, restaurants and new bedrooms 32 new bedrooms are been created in The Beach House, with six-foot wide beds, Elemis bathroom amenities, walk-in rainforest showers, Lavazza coffee machines and Roberts radios, with a look inspired by the hotel’s coastal location. A rhassoul, deep relax room and ELEMIS Skin Lab complete the picture. Guests should contact reservations to book for swimming, gym and classes before your stay commences. As part of your complete experience, our trained therapists will gladly recommend a skincare routine to enable you to continue the benefits of your treatment at home. Similar to a hammam or Turkish bath, our rhassoul detoxifies the skin from built-up waste and bacteria through the use of lava clay and mineral-rich muds. Reservations can be made during online check-in, on the website or via the Guest Directory, accessible from your room. This offer can only be paid for prior to check-in. We are not currently operating a happy hour. Can I purchase the products used in my treatment? The resort will reopen on 3 Dec 2020. If I arrive before check in, can I leave my bags at the hotel? Can I take part in a fitness class if I’m not a member? Yes, our car park is for hotel residents only. If you have a complaint about the editorial content which relates to inaccuracy or intrusion, then please contact the editor here. Those aged between 16 and 17 are permitted to have treatments if accompanied by an adult in the treatment room and a disclaimer is signed. If you are late, treatment time will be cut short. Lunch is available daily in Brasserie on the Bay, by reservation only. How do I find guest information in my room? We have combined restaurant and event spaces to create a large room with tables spaced to enable social distancing. We also recommend following the latest government and medical advice and take the measures you feel appropriate in order to stay safe. Memberships need a full month’s notice for cancellation in writing. Access to the spa, including use of the changing facilities, hydrotherapy pool, sauna, steam rooms, experience showers, outdoor barrel sauna and hot tub is restricted to over 16s. On weekdays our health club is open from 6:30am to 10pm. Your therapist will explain how the rhassoul works, give you your exfoliants/scrubs, mud, and body oil, then leave you to enjoy the whole experience in privacy. We have staff on duty 24 hours a day, so you can check in anytime after 3pm. St Michaels is a cashless resort, we are pleased to accept payment via card and Apple Pay and there is no maximum spend on contactless Apple Pay transactions. The Health Club is open for 90 minute sessions throughout the day. All crew members receive temperature checks before commencing shift. What is the cancellation policy for classes? Spa treatments run from 9am to 7pm and our hydrothermal facilities can be accessed from 9am until 8pm. We are following government advice and our Covid-secure plan which may mean parts of the resort are closed or operating at reduced capacity. Sessions, including gym use, swimming pool, gig rowing, spin and classes must be booked. Check out time is by 11am on the day of departure. Our restaurant crew have been trained to minimise social contact and will guide diners through our Covid-secure dining experience. We will work with you to modify your stay dates to another time of your choosing, no matter which rate you booked on or how soon you were due to visit. Hand sanitiser is provided across the resort for guest and crew use. When booking, please inform our team that you will be bringing your furry friend and we can find a room to suit you, subject to availability. What facilities are available before I check in and after I check out? Dinner is served 6.30pm-9.15pm, by reservation only. Failure to show up more than twice in 30 days will block you from booking classes for the 7 days following the block. The St Michael's Resort added that the staff member involved was not "guest facing" and that a deep clean of all public spaces is underway. We also have a delicious vegan pizza. You will receive an email 1 day before your arrival with an invitation to check in online. When you stay, please ask our hosts as the opening times may be different. Guests are, of course, welcome to use the hotel facilities and car park if arriving early or staying on later. Please check with us which facilities are currently open. Dining is by reservation only. If we have availability on the day, we will happily book your extra treatments in, however, we do get very busy and would suggest booking any extra treatments before you visit to avoid disappointment on the day. You can also book into our spa and experience an array of luxury treatments or use of our healing hydrothermal facilities. Louise Uys Jones, resort director, said: "A member of our team has tested positive for Covid-19. We have created an online Guest Directory, accessible via the link in your welcome letter or the QR code found in your room. What facilities are available at St Michaels Spa? Members should book using the Fitsense app. Other taxi services include Abacus & Falmouth Taxis (01326 212141), Radio Taxis Falmouth (01326 313131) and Able Cabs (01326 373007). You can enjoy use of the health club facilities including the swimming pool, sauna, steam room and gym. Booking is highly recommended. A day pass is from £12 on weekdays and £15 on weekends and includes use of the gym, swimming pool, sauna and steam room only. If the new dates are on sale at a lower rate, we will refund the difference; and if they are at a higher rate, we will request you to make a top-up payment. For spa visitors, towels are provided free of charge upon arrival, with robes and flip flops. Do you have phone numbers for a taxi company? Flexible cancellation options | Social distancing friendly | Enhanced hygiene programme. Lunch is served 12pm-2.15pm, by reservation only. Yes, a student membership is £44per month or available for 6 months at £242. What facilities are currently open at the resort? Please contact reception to book. Escape your winter bubble and enjoy a burst of fresh Cornish air, kick off the festive season, and look forward to feeling good again in 2021. Classes need to be cancelled at least 12 hours in advanced. Data returned from the Piano 'meterActive/meterExpired' callback event. St Michaels' award-winning spa is open at a limited capacity, including the hydrothermal pool and a range of treatments. The Health Club is open for 90 minute sessions throughout the day. What do I need to bring for a spa day or hydrothermal use? The resort kitchens have received a complete overhaul to ensure chefs, kitchen and waiting crew are able to prepare food within a socially distanced environment. Our crew are receiving Covid-secure training and advice relating to regular cleaning and social distancing. Bedrooms are subject to deep-cleans after each stay, restaurant and kitchen spaces receive thorough cleaning between diners and meals. Every care is being taken to keep all areas clean and secure with kitchen staff undertaking a regular surface and hand cleaning routine. A hotel in Falmouth has said a confirmed case of coronavirus involving a staff member is an isolated incident at this time. If you plan on leaving Falmouth later, our facilities can keep you occupied while your bags will be stored safely. Yes, we are licensed for ceremonies and can host your wedding breakfast and evening receptions too. The restaurant will close for cleaning between sittings. Food and drinks can be ordered via room service from reception and we offer table service for food and drinks in the restaurant. If you have paid extra for our dinner, bed and breakfast package, dinner will be included. It is important that we continue to promote these adverts as our local businesses need as much support as possible during these challenging times. We do ask that you inform us of any dietary requirements when you book your stay, when you check in, or when you book in for a meal so we can cater to you as much as possible. If you are dissatisfied with the response provided you can contact IPSO here. Yes, we do need to be informed in advance to avoid disappointment. NOTE: These times are subject to change during our peak season. Yes, we have dog friendly rooms available varying in types, with prices from £12.50 per dog per night. All these rooms are perfect for a smaller party of 4-20 guests. We cannot guarantee check in before 3.30pm but will do our very best to accommodate any special requests. We ask guests to observe social distancing, use bathrooms in rooms where possible and to alert a member of the crew if you feel unwell. Room service is available throughout your stay, with no tray charge for breakfast or dinner. What is your cancellation policy for memberships? Can children use the spa or have treatments? For more information on our meeting spaces, call our events team on 01326 312707. We highly recommend booking both treatments and hydrothermal in advance as we limit the number of guests using the facilities at one time to enhance the guest experience. What’s the biggest space you have for weddings? Our hydrothermal facilities include the largest hydrotherapy pool in the South West with 21 massage stations. Yes, the Locker, the Wine Vault and the Garden Kitchen are all licensed for wedding ceremonies. We also have our Garden Kitchen for more informal meetings and presentations in a light and airy space. Falmouth town is a 5-10-minute walk away. We offer a variety of spaces ideal for focused meetings and event. From 10pm all bar, restaurant and lounge areas are closed. We continue to recommend you take out travel insurance prior to making your booking in case you need to cancel your forthcoming trip after the free cancellation period has elapsed. Our telephone lines are open Mon - Sat 9am-5pm. We ask that you arrive 15 minutes prior to the start of your treatment. Donald’s Cars is our recommended private car hire business (01326 313123). We don’t just want to make your stay as comfortable as possible; we also want to keep your dog happy too. We are now operating online check-in. Can you do gluten free pizzas in Garden Kitchen? Will all resort facilities be open during my stay? We can provide dog beds, treats, bowls and poo bags if they are needed. 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