So you should spend some time to define the problem and know people’s different views on the issue. It is an excellent investment for anyone involved in the strategic decision-making process—be it in their own company or as a consultant charged with supporting organizations facing strategic challenges.“, Yolanda Barreros Gutiérrez, B&C Consulting. Case study 2: Yolanda was having a hard time dealing with difficult clients and dealing with her team at the office, so she decided to take a problem-solving course. It ensures consistency, as everyone understands the approach to be used. Performance Management Process and Its Importance. We will only endorse products or services that we believe, based on our expertise, are worthy of such endorsement. At this stage groups will use techniques such as: As this step continues, the PS group will constantly revise the definition of the problem. The key is asking the right questions to discover root causes. Determine the Root Cause(s) of the Problem. In the fourth step, groups evaluate all the selected, potential solutions, and narrow it down to one. Hence, this approach is a critical element but how can you do it effectively? Who else needs to be involved to implement the solution. Stay up to date with the free eBooks we add to this site each month. Identify the Problem.” Each step must be completed before moving on to the next step. Using a creative, analytical approach to problem solving is an intuitive and reliable process. Basic problem solving in six steps. The goal is not to solve but to evolve, adjusting the solution continually as new challenges emerge, through repeating the Six Step Process. It ensures consistency, as everyone understands the approach to be used. -  Designed by Thrive Themes Between Steps Five and during Step Six the operational/technical implementation of the chosen solution takes place. Problem identification may sound clear, but it actually can be a difficult task. Make sure to choose the best option in the balance or to “bundle” a number of options together for a more satisfactory solution. The PS group focuses on: At this stage it is not about finding one solution, but eliminating the options that will prove less effective at dealing with both the symptoms and the root cause. Generate a range of possible courses of action, but with little attempt to evaluate them at this stage. The best solution is the one that satisfies everyone’s interests. Once the group has a clear grasp of what the problem is, they investigate the wider symptoms to discover the implications of the problem, who it affects, and how urgent/important it is to resolve the symptoms. Step 2) Determine the Root Cause – During this process, assumptions are uncovered and underlying problems are further revealed. The goal is not to solve but to evolve, adjusting the solution continually as new challenges emerge, through repeating the Six Step Process. This step relies on: In Step Six, as the results of the project emerge, evaluation helps the group decide if they need to return to a previous step or continue with the implementation. Analytical, creative problem solving is about creating a variety of solutions, not just one. Published on November 1, 2017. Ask yourself: What am I trying to solve? For example, once the real problem is identified – using “2. The Six Step Problem Solving Model provides a shared, collaborative, and systematic approach to problem solving. Register now for free using your details and coupon code: potentialreader. The previous two steps help justify the choices made by the PS group, and offer a series of different, viable solutions for users and implementers to discuss and select from. This is where the previous steps come into play. 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