When you cancel a trip, the cost of that ticket will be converted into a voucher, which you can use to book another trip. If a passenger is killed or injured in a train accident, they (or their dependants) are entitled to compensation for lost or damaged hand luggage (registered or not) up to a maximum of € 1 500. In accordance with Article 14 (2) of Regulation (EU) 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes, attention is drawn to the existence of the OS platform operated by the European Commission for resolving consumer disputes resulting from an agreement or contract concluded online. Your comment is now queued for moderation! The voucher is valid for 12 months. If you are experiencing difficulties while accessing this website, please give us a call at +49 30 300 137 300 or refer to the FlixBus Google Assistant App. But if you cancel later than that, a cancellation fee of 1-5€ applies and is deducted from the voucher value. Such assistance shall include accommodation, food, clothes, transport and providing first aid. Re 7: The place of jurisdiction for any potential litigation between LLC FlixBus Rus and a passenger shall be the location of LLC FlixBus Rus, namely the city of Moscow. While waiting, follow us on these channels. This may be a plane ticket or hotel reservation in another place. This blog is designed and arranged by Happtone.com. In the event of overbooking or if the carrier reasonably must assume that the departure of a regular service* is delayed or canceled by more than 120 minutes, then the passengers in the long-haul traffic are entitled to a choice of onward re-routing to their final destination without additional charge at the earliest possible time and under similar conditions, or refund the full ticket price and, where appropriate, provide at the earliest possible time a free return trip to the departure location set out in the contract of carriage. Subscibe on Youtube! Each passenger may submit a complaint for an alleged breach of the Regulation at the relevant national enforcement body. Cancellation due to Covid-19 operational changes: If your ride is affected by a cancellation due to Covid-19, we will reimburse your cancelled trip and provide you with a full refund of the ticket price in the form of a voucher as per our Terms & Conditions. Should the carrier not provide the passengers in the said situation the choice between reimbursement of the ticket price and the onward journey re-routing, then they are entitled to a compensation equal to 50% of the fare. The same applies to changing or canceling a trip. Up to € 1 300 per piece of registered luggage – if you can prove the value of its contents. Payment & Refund. The next page is the confirmation page. General conditions for business and booking, General terms and conditions of carriage - Selection. In that case, you will need to settle the payment via credit card, Google Pay, or PayPal. If your train is cancelled or delayed, you always have the right to adequate information about what is happening while you are waiting. In addition, the carrier shall provide reasonable and appropriate assistance after an accident in long-distance line service, with regard to the immediate practical needs of the passengers. Congrats - you received a FlixBus voucher with our Facebook offer! The voucher is valid for 12 months and is worth the price of your booking minus a cancellation fee, if applicable. This includes snacks, meals and refreshments and accommodation if necessary. That’s it. It’s a wide network of budget-friendly intercity bus companies operating in more than 30 countries, marketed under one FlixBus brand. Save money with our unbeatably cheap bus tickets, save time with our detailed bus schedules and punctual buses and save the environment, as bus travel is the most environmentally friendly means of transport. For disabled persons and persons with reduced mobility the general passenger rights apply for bus traffic as well as the following rights, so they can use the same travel opportunities as other citizens. I just don’t know how they define “unused” here and what the timeline is. All applicable laws apply and will be enforced. Select the trip you want to change and follow the next steps. PRIVACY POLICY NO. On the Manage Booking dashboard, where you’ll see your upcoming bookings. On the next page, enter the passenger details and select extras (seat selection and additional baggage allowance). These mentioned periods do not apply when it comes to issues related to compensation for death or personal injury and lost or damaged luggage due to accidents. Rights of Passengers in Bus and Rail Transportation, General Conditions for Business and Booking, General terms and conditions of carriage - Selection, cancel your travel plans and request an immediate. Click on CANCEL. All Rights Reserved. If you are told you will arrive at your final destination with a delay of at least 1 hour, you are entitled to: If you decide to continue your journey as planned or to accept alternative transport to your destination, you may be entitled to compensation of: Compensation will only be paid if the resulting amount is more than € 4. Thankfully, I have never had to file a refund request. You can make changes up to 15 minutes before your departure time. For a more detailed list of cancellation fees, visit this page. Within three months of receipt of the complaint, he must send him a definitive answer. According to the applicable passenger safety regulations or the health and safety requirements of the competent authorities, exceptions are allowed only if the transport of a disabled person or a person with reduced mobility would not be possible or if it is not possible because of the design of the vehicle or the infrastructure to transport the disabled person or person with reduced mobility in a safe and operationally feasible manner. Use our contact form to do so. You have two options: Change Info or Cancel. Re 5.6: A ticket refund after the expiration of the ticket is not applicable to connections operated by FlixBus …

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