"We know every rate increase is difficult for our customers, and we will help them," Thomas said. It’s our goal to help you avoid falling any further behind. New Brunswickers can once again benefit from our residential, commercial and industrial energy efficiency programs. We recognize the important role we play in providing safe and reliable service for your homes, businesses and communities. All New Brunswickers can access financial incentives and advice to save energy through saveenergynb.ca. Our community outreach program remains on hold. We can help, contact one of our representatives at: 1 866 331-8133 or sign into your NB Power online account to create a payment arrangement. Our community outreach program remains on hold. NB Power will then screen potential participants based on household income and the need for energy efficiency upgrades in the home. While this will ensure food safety, lowering the temperatures further only wastes power. We’ll review your account and ask lots of questions to help create the best payment plan for you. We’ll continue to do our part to contain the spread of COVID-19 by respecting physical distancing and safety protocols. NB Power CEO Gaëtan Thomas said customers can save up to eight per cent on their power bills using efficiency programs. On top of that, you’ll find that they don’t heat up the house, either. ", NB Power is also attacking the problem of power interruptions, using an "aggressive tree-trimming program.". We’re committed to serving our communities. For those struggling to pay power bills, he pointed to NB Power's efficiency programs. We work with many other service providers in order to recommend information and websites for financial assistance programs. NB Power plans to spend an additional $40 million on such cost-reduction programs over the next three years, he said. We can help, contact one of our representatives at: 1 866 331-8133 or sign into your NB Power online account to create a payment arrangement. NB Power is the delivery agent for New Brunswick’s energy saving programs. Closed Captioning and Described Video is available for many CBC shows offered on CBC Gem. New Brunswickers can once again benefit from our residential, commercial and industrial energy efficiency programs. New Brunswick's energy efficiency programs have moved to a new website. A late payment charge of 19.56% per year (1.5% per month) with a minimum of 50 cents will be charged on any unpaid balance. To avoid disconnection for non-payment, we ask customers to stay current on their monthly bill, make regular progress on any arrears, and maintain communication with NB Power. help with power bill. Our goal is to avoid the need to disconnect service to our customers, especially during the winter months. We’ll continue to do our part to contain the spread of COVID-19 by respecting physical distancing and safety protocols. We recommend organizations such as Credit Counseling Services of Atlantic Canada (1 888 753 -2227). NB Power's CEO Gaëtan Thomas said rising fuel costs have given the utility "no choice" but to increase the cost of electricity. Using your GenerLink™ with your generator, Doing our part to help contain the spread of COVID-19, The Facts about Smart Meters and Radio Frequency, Myths vs. Facts: The Truth about Smart Meters, Third Party Resources on Smart Grid and Smart Meters. I tried everything to help with power bill and nothing works. "For every dollar we invest in the conservation energy program, it's worth two dollars back over time for our customers and the utility," Thomas said. Comments are welcome while open. NB Power president David Hay won't commit the utility to a relief fund, saying the provincial government is better suited to help those in need. As the COVID-19 situation in New Brunswick evolves, we’ll continue to adjust and expand our services accordingly, while respecting physical distancing and safety protocols. Kurt Peacock of Vibrant Communities Saint John gave evidence at a two-day Public Utilities Board hearing in Frederictonthat started onMonday. A list of those providers is available here. Visit Centrelink to find out more or call us on 133 466and we’ll do the legwork for you. The fact of the matter is, in order to provide the kind of costs involved in some of these programs, money has to come from somewhere.". Box 500 Station A Toronto, ON Canada, M5W 1E6. Keeping our employees safe allows us to focus our efforts on keeping you connected. The PUB is reviewing NB Power's rate application, and hearing evidence about how the utility treats its customers as part of that process. Learn how we’re supporting our customers. "There are ways to access programs if you are low income, there's an application process to even get free help through Social Development through NB Power.". This would add $5 a month for the average household. We can be reached through our 1 855 331-9633 telephone line or online. A Federal Register Notice is seeking public comments via a Request for Information through October 2, 2020. We’re committed to serving our communities. "It will be costlier for our customers over time to continue with analog meters because they will be less available in the future and more costly. Thomas said low-income earners can even get some renovations done free of cost through utility programs. You can also make a payment arrangement online by signing into your NB Power online account and selecting Create a Payment Arrangement. Increases requested by the utility average 2.5 per cent, but the highest increase, at 2.9 per cent increase, is proposed for residential customers. . As the COVID-19 situation in New Brunswick evolves, we’ll continue to adjust and expand our services accordingly, while respecting physical distancing and safety protocols. Our customer service team is happy to work with you to help you take control of your electricity bill. Service may be disconnected for non-payment after 30 days. We reserve the right to close comments at any time. ", With files from Information Morning Fredericton. Millions of households seek help with power bills amid COVID downturn. NB Power CEO Gaëtan Thomas said customers can save up to eight per cent on their power bills using ... "We are doing every kind of effort possible to help customers reduce their power bill." Peacock told the boardthe best way to enhance the relationship between the utility and its customers is to improve services for those most in need. NB Power tells customers to ease pain of rate hikes with efficiency, NB Power requests higher-than-expected rate increases, NB Power launches PR campaign for revived smart meter plan, NB Power faces poorest first quarter in 3 years, Power rates increase Aug. 1, but they won't go as high as NB Power hoped, CBC's Journalistic Standards and Practices.

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